Technical Support Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines.

Each day, you will support more complex technical support cases. You will also showcase your expertise by contributing to customer satisfaction by executing support work according to customer expectations.

The work model for this role is: Hybrid

This position reports to the: Commercial Operations Manager

The role supports the: Motion Drive Products business (MOSE)

Responsibilities

• Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
• Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
• Ensure customer retention by delivering superior customer experience.
• Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
• Supports basic technical support cases.
• Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
• Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
• Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
• Plans and execute work as per first-time right approach with customers, and ensure the job is done on time and as per quality standards.
• Prepare all documents and customer reports to be acknowledged by the customer representative.
• Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.

Qualifications

• Electrical engineering degree or electronic college degree with a minimum of 5 years of experience in AC & DC Variable Frequency Drives (VFD) and Programmable Logic Controller (PLC)
• Good factory automation and electrification best practice knowledge.
• Good industrial fieldbus communication protocol knowledge.
• High customer focus.
• Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
• Good sense of urgency and ownership.
• Good knowledge of Microsoft Office suite. Microsoft Power platform knowledge an asset
• Availability to travel up to 15% of the time within Canada, USA & Europe
• Proficiency in French and English, both spoken and written. French is required. English is also necessary for regular communication with customers outside Quebec.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.

Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

This position is a replacement of a current role

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Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.