ERP Manager

Join our leading global One ERP team where the work is varied, and everyone is up to the challenge. Known for your Stakeholder Relationship expertise, you'll collaborate with stakeholders while working with our diverse, global IT and Finance teams. In this role, you'll have opportunities to develop your professional, IT and management skills while contributing to the growth of our team and expanding ERP footprint. Your purpose - Serve as the primary liaison between IT and business stakeholders, ensuring clarity of communication, alignment of expectations, and strong, trust-based relationships. - Understand business strategies, objectives, and pain points, translating them into IT requirements, opportunities, and technology driven solutions. - Lead stakeholder engagement and adoption across major projects and services including finance systems transformation, proactively addressing resistance, shaping change narratives, and supporting business readiness activities. - Partner with business and programme leadership to define, track, and realise business benefits from ERP capabilities, ensuring stakeholder outcomes are measurable and aligned to strategic objectives. - Drive continuous service improvement, monitoring satisfaction levels, identifying recurring issues, and coordinating IT teams to implement improvements. - Oversee vendor and partner performance, managing relationships, ensuring service levels are met, coordinating escalations, and supporting contract or renewal discussions. - Support IT governance and demand management, ensuring incoming requests are prioritised in line with strategic objectives, capacity, and budget constraints. - Promote adoption and understanding of IT services, ensuring stakeholders are aware of existing capabilities, standards, and technology roadmaps. What you can bring - Strong relationship building and stakeholder management skills, with the ability to engage senior business leaders, influence decisions, and manage expectations effectively. - Proven experience supporting executive sponsors and steering groups, providing clear insights, trade-offs, and recommendations to enable timely decision-making in complex transformation environments. - Experience managing third-party vendors and service providers, including performance monitoring, contract adherence, SLA management, and escalation handling. - Support IT governance and demand management by shaping, challenging, and prioritising requests in line with strategic outcomes, architectural standards, and programme sequencing. - Ability to translate business needs into IT requirements, working with technical teams to ensure clarity, alignment, and feasible delivery plans. - Excellent communication, negotiation, and presentation skills, capable of simplifying complex technical information for non‑technical audiences. - Experience working in multidisciplinary IT environments, including large-scale ERP or transformation projects. collaborating with infrastructure, applications, security, and project teams to support end-to-end service delivery. - Strong problem-solving and analytical abilities, with experience identifying recurring issues, tracking pain points, and driving improvement across services or vendors.