Senior Business Analyst - Curam

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The Opportunity

Ottawa, ON | Toronto, ON | Montreal, QC Information Technology Experienced Full-time $80 - $120 / hour Competition Number: CBAON26

PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing, and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believe that better software leads to a better world.

We are committed to building strong communities - PLATO trains and employs members of First Nations, Metis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Miramichi, Sault Ste Marie, Regina, Calgary, Edmonton, Vancouver, and Victoria.

We are currently looking for an experienced Business Analyst for a contract opportunity from May to Dec of 2026, with the possibility of renewal.

** Please note that a current Government of Canada Reliability Clearance, or higher, is preferred, eligibility is required.

This position can be done fully remotely from Canada, but will be required to work in East Coast time.

The Business Analyst is responsible for analyzing the organization and designing effective business processes and systems that align with strategic objectives. This role focuses on evaluating the current state of the business and its integration with technology, identifying customer and stakeholder requirements, and defining future-state solutions. Acting as a subject matter expert, the Business Analyst leads and collaborates with cross-functional teams, contributes to key decisions, and ensures solutions meet quality, regulatory, and business standards.

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What you'll do

Responsibilities

• Analyze existing business models, processes, and systems to assess effectiveness and alignment with organizational goals.
• Facilitate workshops, interviews, and meetings to gather, validate, and prioritize business and system requirements while ensuring stakeholder alignment.
• Define current-state and future-state processes, identifying gaps and recommending scalable, efficient business solutions.
• Develop clear, comprehensive documentation, including business requirements, process flows, functional specifications, and decision artifacts.
• Collaborate closely with technical and delivery teams to ensure solutions meet business needs and are implemented as designed.
• Apply data analysis techniques to identify trends, risks, and insights that inform business and operational decisions.
• Act as a subject matter expert, guiding the team, enabling effective performance, and owning decisions within the team's scope.
• Support quality management, regulatory compliance, and governance activities throughout the solution lifecycle.
• Identify opportunities for continuous process improvement, innovation, and optimization across the organization.
• Engage with multiple teams and stakeholders, contributing to enterprise-level discussions and cross-team solutions.

What you'll need

Qualifications

• Advanced expertise in business requirements analysis is essential, along with the ability to influence outcomes across multiple teams.
• Advanced proficiency in Business Requirements Analysis.
• Strong experience with Curam solutions.
• Demonstrated expertise in Quality Management practices.
• Solid understanding of Regulatory Compliance requirements in a complex enterprise environment.
• Proven ability to collaborate across teams and manage stakeholder expectations.
• Excellent facilitation, communication, and documentation skills.

Nice to Have

• Experience with Risk Management practices.
• Hands-on experience using Microsoft Azure DevOps for requirements, backlog, or delivery tracking.
• Familiarity with SAFe Agile or Agile delivery environments.

We're looking for

Core Skills

ADO Business Analysis Communication Curam Quality Management Risk Management Regulatory compliance

A little bit about us

PLATO

Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.

In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.