Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Bilingual Customer Service Representative
Drive customer-focused billing support in a fast-paced insurance environment, handling inquiries, resolving discrepancies, and collaborating with brokers and underwriters. This on-site Montréal role blends customer service, problem-solving, and administrative expertise in a structured, high-volume contact center setting.
What is in it for you:
• Hourly salary of $23.
• 7-month contract.
• Full-time position: 37.50 hours per week.
• On-site in Montréal (Chabanel area).
Responsibilities:
• Provide first-class customer service by handling billing-related inquiries via telephone in a professional, timely, and courteous manner.
• Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
• Communicate clearly and empathetically with customers through phone and email interactions.
• Interpret customer needs and respond appropriately with accurate information on programs and services.
• Gather relevant information to ensure seamless customer interactions.
• Take ownership of customer issues and follow through to resolution.
What you will need to succeed:
• Bilingual in English and French to support clients in both languages.
• Professional telephone and email communication skills.
• Strong interpersonal, communication, and problem-solving skills.
• Demonstrated ability to analyze and resolve customer concerns.
• Previous customer service experience, preferably in a call center environment.
• 1-2 years of experience in a contact center environment.
• Strong ability to multitask in a fast-paced setting.
• Proficiency with word processing, Excel, and web-based/Windows applications.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
# AVICJP00002884
Drive customer-focused billing support in a fast-paced insurance environment, handling inquiries, resolving discrepancies, and collaborating with brokers and underwriters. This on-site Montréal role blends customer service, problem-solving, and administrative expertise in a structured, high-volume contact center setting.
What is in it for you:
• Hourly salary of $23.
• 7-month contract.
• Full-time position: 37.50 hours per week.
• On-site in Montréal (Chabanel area).
Responsibilities:
• Provide first-class customer service by handling billing-related inquiries via telephone in a professional, timely, and courteous manner.
• Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
• Communicate clearly and empathetically with customers through phone and email interactions.
• Interpret customer needs and respond appropriately with accurate information on programs and services.
• Gather relevant information to ensure seamless customer interactions.
• Take ownership of customer issues and follow through to resolution.
What you will need to succeed:
• Bilingual in English and French to support clients in both languages.
• Professional telephone and email communication skills.
• Strong interpersonal, communication, and problem-solving skills.
• Demonstrated ability to analyze and resolve customer concerns.
• Previous customer service experience, preferably in a call center environment.
• 1-2 years of experience in a contact center environment.
• Strong ability to multitask in a fast-paced setting.
• Proficiency with word processing, Excel, and web-based/Windows applications.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
# AVICJP00002884
