Service Technician

Job DescriptionIn a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of our Customers equipment.

Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti

tools and enhancing the value-added image associated with owning a Hilti tool

Contribute to the Company’s financial success through COGS control, process improvement, and cost

containment throughout the repair process

Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition

Principle Duties and Responsibilities :

Adhere to the worldwide Champion 3C Strategy of :

Customer - We aspire to be our customer’s best partner. Their requirements drive our actions.

Concentration - We focus on products and markets that allow us to achieve and sustain

leadership positions.

Competency - We are committed to excellence in innovation, total quality, direct customer

relationships and effective marketing.

Maintain superior technical knowledge and skills through continuous professional development

by studying and reviewing on-line repair manuals, schematics, and technical files

Perform high quality repairs to Hilti products through proper problem diagnosis and application

of prescribed corrective measures while utilizing appropriate tools and systems

Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Our Customer Tools. Conduct final functional and safety testing after every repair to ensure customer safety

Through continuous inventory, accurate picking of spare parts, and identifying and increasing

inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best in-class repair service to their customers

Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and / or sales personnel

Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs,

reducing cost of goods sold, and standardizing repairs throughout the repair network

Provide data and information to Hilti quality and product managers that are used to identify

potential improvements to the overall quality and safety of Hilti tools

Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling JOB DESCRIPTION

the incumbent to perform the job in a timely, safe, and efficient manner

Follow company policies, procedures, and rules

Follow and abide to the company’s culture, values, and principles

Perform other duties as assigned by supervisor

Required Skills Experience in mechanical or electrical repairs  Experience using Windows applications preferred

Required Education High School Diploma / GED or equivalent experience required

Required Years of Experience Additional Information Adverse Work Conditions :

Workshop environment subject to heat, cold, noise, dust, and other particles

Must have the ability to use hand tools and equipment to disassemble and assemble power tools Safety Equipment Required :

Must observe and abide by all safety regulations as required by Hilti and Occupational Health and

Safety Standards (OSHA)

Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when

working in the facility and / or operating machinery Physical Requirements :

Occasionally lift up to 70 lbs.

Stand for long periods of time and perform repetitive reaching, bending, and climbing.

Must be able to stand for up to 8 hours daily while performing tool repairs at workstation Monday to Friday 7 : 30-16 : 30

Must be bilingual