Bilingual Customer Service Representative

Description du poste

Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.

The main function of a bilingual customer service representative is to provide assistance and resolve customer concerns while effectively communicating in two languages. A typical bilingual customer service representative is responsible for ensuring customer satisfaction by promptly responding to inquiries and providing accurate information.

Pourquoi postuler

Here are some of the reasons why you could seek to join this amazing team by applying now:

Workstyle: This is a hybrid position requiring working from the Montreal office up to three times per week. Quantity and fixed days per week subject to review.

Job Title: Bilingual Customer Service Representative II

Contract Dates: June 1 – November 27, 2026

Training: 6 weeks, virtual

Hours: 37.5 hours/week; Monday–Friday between 8 AM and 8 PM

Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).

Avantages

• Duration: 6-Month Contract
• Location: Downtown Montreal, QC
• Competitive salary
• Strong performers have opportunity for full‑time conversion and long‑term development.
• No weekend work and shifts end by 8 PM, supporting strong work–life balance.

Responsabilités

• Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
• Analyze and find solutions to client problems in a friendly and proactive way.
• Provide Clients and advisors with additional information on company products & services in support of their financial and health goals.
• Ensure our Clients and advisors have the right information taking the right amount of their time.

Qualifications

Must-Haves Requirements:

• 1. Bilingual proficiency in French and English (verbally fluent, solid understanding in writing). Required to answer calls from English and French speaking clients across Canada and worldwide.
• 2. 0–2 years of customer service experience.

Soft Skills:

• Strong client‑focused communication skills and positive energy.
• Ability to handle inbound calls and explain policies clearly and professionally.
• Problem‑solving and analytical skills to assess issues and identify solutions.
• Ability to work in fast‑paced, high‑volume call centre environment.
• Ability to remain calm, empathetic, and professional during difficult calls.

Nice-to-Haves Requirements:

• 1. Previous experience in insurance, financial services, or health benefits
• 2. Prior bilingual customer service or contact centre experience

Education: High school diploma or GED required.

Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).

Résumé

If you are interested in this position, please apply online today. Alternatively, you can apply by email with the job title in the subject line to: resumes received will be reviewed equally. Only selected candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.