Compétences recherchées — Connectez-vous et téléversez votre CV pour comparer avec votre profil
Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Description du poste
Is this role right for you?
In this role, you will:
Provide client training for GTB Products & Services by:
- Providing comprehensive training on any GTB products supported by the Helpdesk and ensures that clients feel confident using their new services once the session has been delivered.
- Maintaining training schedules with department management and clients.
Contribute to enhancing the competitiveness, marketability, and sale of GTB products by supporting internal partner, sales, and support team training by:
- Reviewing client setup and entitlements to verify that it corresponds to their training needs to ensure the session can be delivered without issue.
- Engaging the helpdesk, BBO and other departments as necessary to resolve any setup issues that may impede training.
- Delivering training to internal partners, as needed, using various channels on assessed needs.
Contributes to enhancing the sale of and competitiveness, marketability, and efficiency of GTB products by:
- Identifying technical, operational, and product features enhancements that would allow or prohibit processing efficiencies and customer needs.
- Evaluating processes and documentation with the potential to make the internal operation of the department more efficient and providing recommendations to management.
Measure training success by:
- Applying customers’ and partners’ training feedback as well as training analytics to improve existing programs and processes.
Compétences
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Fluency in French and English, both spoken and written is required.
- Fluency in Spanish, both spoken and written, is an asset.
- Strong product knowledge to deliver comprehensive training sessions to Scotiabank’s Corporate, Commercial and Small Business clients.
- Strong communication skills (oral and written) as a critical means of managing customer needs to maximize the quality of training sessions delivered.
Organisation du travail
Work Arrangement:
- Work arrangement (in-office/remote) is subject to change based on business needs.
