This is a HYBRID role - located in Montreal, Quebec, that requires 3 days in office. Authorized and local candidates will be considered.

Our large corporate client is seeking to add a Content Designer to their mobile app experience team. In this Consultant role, you will have the opportunity to shape the conversations the client conducts through each of their digital products.

To do that, you need to think strategically about the creation and delivery of the content : what they say, how they say it, and where they deliver each piece of that message.

You’ll collaborate with colleagues in other disciplines to define the core value of the digital products they design and build.

You’ll make sure that every experience from the overtly promotional to the purely transactional embodies its core value as the customers move through and engage with it.

In short : you’ll use content to connect what the digital products can do with what truly matters to the customers.

What you would work on

Content Strategy

• Create strategies for using content to support the customer's needs for information and understanding in the digital products they design.
• Facilitate collaborative design activities and ideation sessions, and collaborative work activities.
• Articulate the rationale behind a content strategy and provide design advice or guidance to other product team members.
• Provide practical direction to the larger design team on the Content Design communications standards, tools, channels, and processes.
• Act as an advocate for the users, representing their needs and interests in discussions about the role of content in the products they design and how that role may affect other aspects of a product’s design.

Content Creation

• Create client-focused textual content ensuring that it supportsthe design principles and the team’s design and product strategies, including labels, explanatory text, hidden or alternative text, metadata, and support content internal to a digital product, as well as external (go-to-market) content.
• Partner with peers to shape or develop other (non-textual) content : iconography, information graphics, imagery, and data.
• Apply the principles of Inclusive Design in content design and creation.
• Collaborate with Legal, Compliance, and Regulatory teams to ensure that our digital conversations satisfy the legal and regulatory responsibilities.
• Manage the documentation and sharing of content throughout its lifecycle.

Research and Testing

• Work with a designated Design Researcher to facilitate team agreement on the questions it needs to answer through its Research and Testing activities.
• Partner with the team’s designated Testing and / or Design Lead to initiate tests of the effectiveness of specific content strategies and specific content executions.
• Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals.
• Perform content audits where appropriate.

What’s in it for you

• You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
• You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader.
• You’ll work with a team that’s pushing the boundaries of digital product design as they strive to improve the lives of the people and communities they serve.
• You’ll help to shape Content Design as a practice at the company and, by example, with your peers around the globe.

What you will bring

• A post-secondary education, ideally with a university degree or college diploma
• 4+ years of writing experience at a creative agency or in-house creative team
• Excellent problem-solving skills and the ability to think critically about the challenge at hand
• A portfolio of work samples showcasing your copywriting work
• Content experience in digital product (UX writing)
• Demonstrated ability to edit to the main client message
• Experience working in Agile project management environments
• Understanding of Interaction design, Visual Design
• Experience writing in both French and English

Nice to have

• A working knowledge of accessibility standards and methods to address them
• A knowledge of design and technology trends
• Interaction &Visual Design Experience
• Experience with usability research (focus on content)
• Has worked with large design teams and multiple stakeholders (Product / Business / Technical partners)
• Figma, Confluence, Jira experience
• Has worked on content strategy projects

About Aquent Talent :

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

We also offer free online training through Aquent Gymnasium .

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We're about creating an inclusive environment one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.