Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Senior Workforce Management Analyst to join our growing team!

Location : Across Canada

What you’ll do here :

Continuously analyze latest trends and revise forecasts as required

Assist with developing strategies and projects to ensure service levels are met

Create and present executive level presentations

Identify / review underlying causes of gaps in productivity performance

Build scenarios that maximize capacity

Manage WFM Master database ensuring the integrity of the data is maintained

Discuss recommendations for performance improvement with Managers, Directors and VP

Manage all existing reports, ensuring they are generated and delegating where necessary

Actively identify ways to improve and automate generated reports

Provide support to analysts for scheduling and real-time management

Regular communication with analysts to gather feedback and recommendations on processes

What you bring to the table :

University degree or college diploma (business, math, statistics, economics, computer science, engineering) or equivalent combination of education and experience

3-5 years’ experience in a workforce planning department (asset)

Proficiency in e-WFM (Aspect), IEX (NICE), Verint, Cisco and Avaya software (asset)

Ability to analyze results to generate operational improvements

Strong knowledge of Excel and information dashboards, including pivot tables, data search and comparison techniques, conditional testing and macros

Strong written and verbal communication skills

Effective time and priority management

Teamwork and proactive individual contribution

For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country

LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.