We are a consumer-packaged goods company located in the heart of downtown Montreal, that manufactures, develops, designs and markets consumer products under license for a major American national brand.

We are currently seeking an Operations Liaison who is hands-on and committed with a can do attitude. You will play a key support role in the supply chain process.

Reporting to the Manager of Operations and Supply Chain, this position requires candidates to work with domestic customers and overseas vendors.

Roles and responsibilities will include but not limited to :

Sales Coordination

• Act as the first point of contact for sales inquiries and distribute requests.
• Setting up and maintaining customer portals and internal ERP system (factory information, item specification, etc.).
• Analyze inventory levels and POS data to assess purchasing needs for US and Canadian markets.
• Work closely with the buying / procurement team to build accurate shipping schedules and issue POs.
• Ensure testing certificates and databases are up to date, ensure customers’ requirements are met.
• Managing accounts and developing a solid and trusting relationship with major key customers

Logistics Coordination

• Develop and maintain relationships with customs brokers, freight forwarders and 3PL warehousing.
• Report and analyse logistics and warehousing costs.
• Assemble, process, and coordinate purchase orders with overseas factories.
• Cultivate and manage client and supplier relations and support senior sales team with up-to-date sales and inventory information.
• Regular communication with suppliers to ensure orders meet shipment deadlines.
• Book, coordinate, and track ocean freight containers.
• Prepare and verify all documentations relating to import or export shipments.
• Coordinate and process customer invoicing, and customs documentation.
• Coordinate domestic shipments of customer orders from Canadian and US third party warehouses.

Qualifications

• Strong communication skills
• Prior experience working with Wal-Mart Retail Link and Target Partners Online is an asset.
• University education and / or equivalent work-related experience
• Highly detail oriented
• Advanced Excel skills, strong command of MS Office software
• Knowledge of EDI and DSV setups
• Ability to work well with the team
• Demonstrated ability to work under pressure, managing several accounts simultaneously with minimal supervision
• Able to plan and prioritize in a fast-paced environment
• Experience and strong knowledge with international trading business.

You will gain visibility in this role and be exposed to growth opportunities through a blend of on-the-job experience, training, and mentorship,