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Détails du poste
- Lieu de travail : Montreal (Présentiel)
- Type de poste : Temporaire à temps plein
- Salaire : 23,00$ - 23,00$ /heure
- Horaire de travail : Poste de jour
Description du poste
Drive customer-focused billing support in a fast-paced insurance environment, handling inquiries, resolving discrepancies, and collaborating with brokers and underwriters. This on-site Montréal role blends customer service, problem-solving, and administrative expertise in a structured, high-volume contact center setting.
Ce que nous offrons
- Hourly salary of $23.
- 7-month contract.
- Full-time position: 37.50 hours per week.
- Training period: 2 weeks, Monday to Friday, from 8 am to 4 pm.
- Regular schedule following training: Monday to Friday, from 9 am to 5 pm.
- On-site in Montréal (Chabanel area).
Responsabilités
- Provide first-class customer service by handling billing-related inquiries via telephone in a professional, timely, and courteous manner.
- Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
- Communicate clearly and empathetically with customers through phone and email interactions.
- Interpret customer needs and respond appropriately with accurate information on programs and services.
- Gather relevant information to ensure seamless customer interactions.
- Take ownership of customer issues and follow through to resolution.
Exigences
- Bilingual in English and French to support clients in both languages.
- Professional telephone and email communication skills.
- Strong interpersonal, communication, and problem-solving skills.
- Demonstrated ability to analyze and resolve customer concerns.
- Previous customer service experience, preferably in a call center environment.
- 1-2 years of experience in a contact center environment.
- Strong ability to multitask in a fast-paced setting.
- Proficiency with word processing, Excel, and web-based/Windows applications.
Pourquoi Recruit Action ?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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