Salesforce QA Tester

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets. Our challenge We are seeking an experienced Salesforce Lead QA to drive quality assurance processes across complex Salesforce environments. The ideal candidate will have deep platform expertise, strong automation skills, and the ability to lead a QA team while engaging with technical and client stakeholders. Responsibilities Test Strategy and Process Ownership - Define, document, and improve QA strategies for multi-org Salesforce environments - Develop QA processes, templates, and standards - Author test plans and cases aligned with requirements - Establish quality gates across development stages Test Execution and Coverage - Lead functional, regression, integration, and end-to-end testing - Validate configurations, custom development (Apex, LWC), and API integrations - Support basic admin tasks for test environments Test Automation - Maintain and extend UI automation frameworks (UTAM, WebdriverIO, JavaScript) - Write/update automated scripts, manage test data and reporting (Allure) - Use Git for source code management - Prioritize automation candidates Defect Management and Root Cause Analysis - Track and analyze defects, conduct RCA - Collaborate with developers for issue resolution - Report quality metrics to stakeholders Team Coordination - Manage QA team daily operations - Review results, provide guidance, ensure QA standards Client and Stakeholder Engagement - Act as QA SME in client interactions - Communicate coverage, risks, and release statuses - Participate in project ceremonies Requirements - Deep Salesforce platform knowledge - SOQL skills - Hands-on UI automation experience (UTAM/WebdriverIO) - REST API testing experience - Salesforce tooling proficiency - Ability to evaluate Apex test classes - Experience with QA documentation and Agile tools (Jira, Confluence) - Salesforce Administrator certification - Strong communication skills - Experience in regulated environments (asset) - Salesforce CI/CD pipeline exposure - Basic Apex testing skills We can offer - A multinational organization with 60 offices in 20 countries and the possibility to work abroad - 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days) - A comprehensive insurance plan including: medical, dental, vision, life insurance, and long term disability - Flexible hybrid policy - RRSP with employer’s contribution up to 4% - A higher education certification policy - On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses - Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups - Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms - A truly diverse, fun-loving and global work culture SYNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Synclusive’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.