Provide Level 2 / 3 Hardware / OS / Desktop Migration Support-Dissemination of knowledge, procedures and documentation for products and projects-Develop and evolve strategies for various technologies to address changing needs-Troubleshoot Windows 10 issues including a strong understanding of the operating system-Documenting processes and knowledge articles for other support teamsMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation.

MPI encourages applications from minorities, women, the disabled and all other qualified applicants-Assist in the planning and execution of technology deployments-Ability to create step by step instructions aimed at end users-Ability to support users of all levels in a professional manner-Ability to communicate and write professionally by all methods (email, phone, text, etc.

Documenting processes and knowledge articles for other support teams-Ability to create step by step instructions aimed at end users-Strong Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.

Strong understanding of the Windows 10 environment-Ability to troubleshoot Windows 10 issues both software and hardware related-Able to multitask and adapt in a fast-paced environment-Must be organized, innovative and able to self-motivate-Works well under pressure and meets tight deadlines with attention to detail-Strategic and creative mindset-Able to work alone and as part of a group-Must be able to perform tasks in a timely manner and provide reportingNice to Have-SharePoint-Web Design - HTML / CSS / JavaScript-Jive-ServiceNow-PowerShell-Jira and Kanban board experience (Agile)-Mac experienceFinancial clientHybrid role (2 days to the office)