JOB DESCRIPTION

From coast-to-coast, our inspiring colleagues are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts the best the industry has to offer.

You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

Information Management Analyst / Digital Librarian

We are looking for an Information Management Analyst / Digital Librarian to join our growing team!

The person in this role will be responsible for the design, organization, and management of the unique knowledge base of all our Claims documentation in Canada.

The role also involves ensuring that the documentation available remains reliable and relevant.

Here are some of the ways you will make a difference :

Design, organize, and manage a national integrated digital library system.

Designs, implements, and follows digital collection policies to guide accessions and deaccessions of articles.

Collaborates with other teams to advance the position of the library as a vital resource for employees.

Collaborates to developprograms to increase engagement with employees including a review of existing library contents.

Maintains the institutional archives and enhances organization knowledge management.

Responds to user feedback and available user reports to support the continuous organization and accessibility of content.

Ensures the library maintains up to date technologies, practices, and procedures.

Tracks and manages library statistics and prepares monthly and annual reports on the use of the library.

Trains and mentor to new members of this team.

Your qualifications

Successful completion of two years of a post-secondary program with acceptable specialization in library science or information resource management.

Minimum of 2 years digital library experience.

A sound knowledge of current and emerging practices and trends in the use and integration of technology to deliver information resources and services.

Collections development and cataloging and / or archival processing experience.

Strong knowledge of digital library principles.

Ability to manage multiple projects simultaneously.

Knowledge of web applications and self-service solutions and approaches.

Strong collaborator and communicator with an excellent command of English (oral and written).

French / English Bilingual (oral and written) an asset.

Knowledge of insurance would be an asset.

Thoroughness and attention to detail is critical.

Excellent time management and change management skills.

Familiarity with Salesforce platforms an asset.

Success Factors : Be customer driven

Be customer driven

Behave with Integrity

Respect with each other

Strive for excellence

Closing Statement

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees.

If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Background Checks

Before receiving a job offer, you may be asked to consent to a background check if it’s a requirement for the role. This may include : verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level.

Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.