IT Services Specialist

Montreal

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OneSpan

Job description

The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility.

Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop their preferred work environment.

Job Overview :

The IT Services Specialist is responsible for a continuous optimal availability of computer and communication systems for OneSpan.

They achieve this through active assistance with the implementation and maintenance of OneSpan’s global infrastructure and IT policies.

The IT Services Specialist will support the ICT infrastructure, focusing on the local, remote and cloud networks, the VPN and all other tools which enable the voice and data communication between OneSpan employees and the outer world.

Deploy and support R&D services and infrastructure. Devices and solutions include all data communication devices and solutions, the telephone systems, cell phones and Smart Phones.

In the non-home locations , desk-site support will be performed through (internal and external) service providers, which will be supervised by the Head of Global IT Services.

Job Duties and Responsibilities

  • Registering the calls in the IT monitoring tool according to the agreed procedures
  • Answering support calls by mail, phone, etc.
  • Reporting the internal user problems to the relevant department, identifying and communicating the solution to the user
  • Following up the incidents until their resolution or their closing
  • Acting as a reference for his colleagues, sharing the information with the other team members and IT management
  • Providing local support to OneSpan employees (hard / software)
  • Supporting Microsoft Windows / Linux / Mac client operating systems
  • Supporting Microsoft Office applications
  • Setting-up and maintaining users (Active directory, Azure Ad, SSO...)
  • Identifying infrastructural needs through listening to user requests, pro-active monitoring and following advice of the IT Infrastructure Security Manager.
  • Report infrastructure needs to the Director of IT-Services to establish requirements for new systems and / or modifications.
  • Monitoring the daily performance of the worldwide IT infrastructure
  • Managing projects ,implement new tools, policies and / or procedures following the global IT Strategy, IT Security Standards and Enterprise Architecture.
  • Supervising and coordinating external parties engaged in problem-solving, monitoring, and installing hardware, data-communication equipment and software in cooperation with the IT system engineer.
  • Proposing and overseeing the implementation of modifications of commercial programs for internal needs in close cooperation with Business Applications.
  • Conducing office automation feasibility studies, including workflow analysis, (system / disk) space design and cost comparison analysis.
  • Preparing evaluations of software or hardware, and recommending improvements or upgrades to the IT system engineer.
  • Support highly motivated teams focused with testing and development of the full suite of our products.

Requirements

  • Having extensive practical knowledge of Windows clients and server environments, Linux clients and server environments(Ubuntu, CentOS) and Mac OS x
  • Extensive knowledge of Active Directory / Azure AD
  • Proficient in MS SQL, O365, Azure, AWS, Microsoft Endpoint manager
  • Proficient in TCP / IP, DNS, DHCP, NAT, VLAN, switching, routing and network topology.
  • Knowledge of VOIP telephony systems
  • Proficient in firewalls (Palo Alto)
  • Proficient inVMware ESX / vCenter / Vcloud
  • Experience in Docker, Kubernetes, AWS Microservices
  • Basic knowledge of Automation tools / languages (Jenkins, Terraform, Ansible)
  • Experience in Monitoring (creating meaningful alerts, application monitoring, Zabbix)
  • Understanding of backup-concepts (Druva)
  • Knowledge of engineering tools such as Jenkins, Git, Jira, Nexus
  • Willingness to join a 24x7 availability program (intermitted)
  • Experience in creating documentation and knowledge-transfer
  • Fluent in English and basic-level French

Disclaimer

The job description above indicates the general the nature and levels of work, knowledge, skills, abilities and other essential functions of the role.

It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required, and you may be asked to perform other duties as required.

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