Integration Support Tech


Offre publiée le 2023-01-23


Job description

Job Description

Job Role : Integration Support TechLocation : Montreal (Office Attendance from Day 1 Hybrid Mode)Description : To assist with projects involving user experience and desktop integration within the environment including documenting and remediating / escalating any issues encountered.

Must be able to work both solo and with colleagues / groups.Responsibilities

  • Interfacing and engaging with engineering teams and peers to create solutions using existing technology
  • Strategizing, planning, and developing a holistic approach for large scale technology implementations
  • Technical planning and execution of technology deployments for ongoing projects
  • Dissemination of knowledge, procedures and documentation for products and projects
  • Develop and evolve strategies for various technologies to address changing needs
  • Analyze project data with Microsoft Excel and other internal tools
  • Troubleshoot Windows 10 issues including a strong understanding of the operating system
  • Documenting processes and knowledge articles for other support teams
  • Ability to create step by step instructions aimed at end users
  • Able to manage a list of issues and drive to closure
  • Gather and parse data to create reports and metrics

Required Skills

  • Ability to communicate and write professionally by all methods (email, phone, text, etc.)
  • Ability to support users in a professional manner
  • Strong Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.)
  • Strong understanding of the Windows 10 environment
  • Ability to troubleshoot Windows 10 issues both software and hardware related
  • Basic understanding of various technologies, network, windows, telephony, etc, Jira and Kanban board experience (Agile)

Preferred Skills

  • Reporting Tools (Power BI, Tableau, etc.)
  • SharePoint
  • Web Design - HTML / CSS / JavaScript
  • PowerShell
  • Understanding of macOS operating system
  • Basic understanding of the Active Directory and Group Management infrastructure
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