Technician - Product administration

Quebec City

Offre publiée le 2023-01-20


Job description

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-06As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member / client accounts.

You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes.

The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.

You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures.

General Information on the Position

Main responsibilities

Provide technical support for projects and operational issues

Conduct technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans

Prepare technical notes to enhance the skills and knowledge of users and their teams

Help practitioners follow your unit’s processes and use its business solutions, tools and systems

Review information requests and conduct research to respond in accordance with standards and policies

Design, produce and analyze reports on your sector’s activities.

Other working conditions

The work mode applicable to the position is full time telework at home with 2 mandatory days per month and other possible days to ensure operational needs

Other relevant information : This posting is intended primarily for unionized employees covered by the SSEA - Quebec certification of the Services and Operations, Investment Products Vice Presidency

Number of jobs available : 1


General College diploma in a related field

A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Intermediate knowledge of English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and / or clients (Level 3)

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Decision quality, Situational adaptability

Work Location

1150, rue de Claire-Fontaine Québec

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

4 hours ago