The Manager, Asset Management is responsible forleading a team of Software & Hardware Asset Management subject matterexpertise (SMEs) and Administrators to provide a structured & well governedcontrol of I&Ts Assets for CN.
The role is accountable for creation and maintenance of the ITAMgovernance team that will be accountable for policy creation, standards &controls for software & hardware;
day to day operations of asset managementrequests; and the maintenance of trustworthy software and hardware assetrecords for in-scope I&T software and hardware products in ServiceNow.
ITAM Process Ownership
Understand and clearly articulate the dependencies and interfaces of ITAM with other processes Application Portfolio Management, Demand Management, IT Service Management, Cybersecurity, Configuration Management, Governance Risk & Compliance
Ensure proper staffing and training for execution of ITAM governance
Ensure consistent execution of the ITAM process across the organization
Identify process redesign and improvement opportunities
Lead the SAM & HAM governance meetings
Meet regularly with ServiceNow Platform Owner & other Process Owners to sponsor and continually improve the processes and their integrations
Ensure ITAM goals & strategy are aligned with corporate strategy & mandates
Monitor, measure, and report on the effectiveness of the SAM & HAM processes to senior management
Promote value of ITAM process within the organization
Operations Asset Management
Ensure license compliance for products
Gather and report on process metrics & KPIs
Document and maintain software & hardware asset processes, policies and procedures
Support software publisher audits, renewals & true-ups and provide with data insights from ServiceNow SAM Pro when available.
Ensure asset team provides required data and facilitates the monthly SAM / HAM Governance Meeting
In the Planning Stages for new projects, make sure projects align with SAM / HAM Policies and that licensing requirements are incorporated into costs during introduction to operations and addressed at the beginning.
Ensure consistent monitoring of software license dashboards for compliance of products onboarded to ServiceNow
Ensure monthly analysis and reconciliation reports are provided to determine required actions to address non-compliant software installations.
Ensure analysis of software usage reports and establish removal rules for infrequently used software
Review utilization reports to identify optimization opportunities & reclamation candidates in ServiceNow
Create entitlement records in ServiceNow SAM Pro for in-scope I&T products (importing template & running reconciliation)
Participate in software publisher renewals, true-ups, and audits by reviewing compliance position & supporting data with the ITAM Team.
Approve non-standard software requests associated with portfolio.
Responsible for maintaining trustworthy software asset records within the SAM Pro, including Software Discovery Models, Software Product Models and Software Entitlement
Partner with HR to bring new talent to the organization by determining which skills and roles will be required in the future and by making thoughtful hiring decisions
Provide a positive and welcoming onboarding experience to all new employees by
ensuring they have access to the tools and resourcesneeded to fulfill the requirements of their job
Recognize employee milestones (service awards, retirements, etc.) as well as significant contributions and enhanced responsibilities
Focus on communications and foster collaboration by regularly providing updates to teams about ongoing initiatives and encouraging teams to work together to accomplish common goals and learning
Manage employee performance by ensuring employees who are not meeting expectations are identified and supported through the performance improvement process
Create and enable a positive and engaging work environment by ensuring individual strengths are uncovered and leveraged through frequent and focused conversations - collaborate, coach and build connections with employees
Participate in succession planning by contributing to the yearly talent review cycle and identifying employees with the potential to move up the management and expertise paths
Support employee development by having regular career conversations with all employees (documented and tracked) and supporting them in reaching their career goals
Ensure knowledge is preserved through cross-training for key skill sets in the team (knowledge transfer)
The role has standard working conditions in an officeenvironment with a regular workweek from Monday to Friday.
Technical Support Environment
Minimum 10 years of experience in an asset management specialist or management role.
Working knowledge of fundamental operations of IT service management relevant software
Education / Certification / Designation
Bachelor’s Degree in Computer Science or equivalent
ITIL Foundations 2011
Sets goals that are consistent with CN's plan and takes responsibility for achieving results
Shares timely information within and across functions effectively
Demonstrates analytical thinking and a broad vision when making decisions
Addresses risks in a timely manner to eliminate them
Innovates through problem solving
Possess organizational, time-management and prioritizing competencies
Inspires others with impactful communications and adapts to the audience through speech and writing
Demonstrates good judgment in decision making and makes difficult and timely decisions
Is inspirational and innovative
Prioritize individual development and continuous learning
Deals with pressure and change by staying calm to quickly adapt to changes
Builds a relationship with clients and provides valuable services
High energy, entrepreneurial mind set
Technical Skills / Knowledge
Facilitated training for SAM, HAM, Contract, and APM (focused on dashboards & governance)
Understanding software license agreements & license metrics associated with software being managed
ServiceNow SAM Fundamentals (paid course)
Configuration Management tools in complex distributed environment
Asset and Lifecycle Management in large complex environment
Experience in data modeling
Knowledge of corporate organization structure : operational environments & processesLess than 1 hour ago