you will be :

• Providing input and collaborating with key stakeholders to develop, manage and maintain training strategies, polices and standards.
• Developing and maintaining e-learning modules, new hire training curriculum and work with HR to schedule and deliver new hire training.
• Developing and delivering workshops, demo sessions and training programs related to upgrades and new technology.
• Assisting with maintaining materials posted on the firm’s internal intranet.
• Reviewing macro requests, discussing with firm-wide training team, providing input to applications team regarding design and testing prior to deployment.
• Participating in / executing firm-wide and local office testing of upgrades and net new software.
• Writing and maintaining training documentation and staff manuals.
• Providing end user support coverage.
• Troubleshooting issues and working with other IT departments to assist in the resolution.
• Entering issues into the tracking system and following up on outstanding issues.

As our ideal candidate, you will have :

• Extensive knowledge of Microsoft Office applications. MOS certification preferred but not required.
• 6 to 10 years of related experience.
• Solid knowledge of adult education theories and practices.
• Development of eLearning strategies and modules.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills including ability to correspond with lawyers and staff.
• Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques including the ability to create end user documentation.
• Willingness to learn new software applications, operating systems and hardware.
• Some travel may be required.

As a member of the McCarthy team, you will have access to :

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
1 hour ago