IT Trainer


Offre publiée le 2023-01-14

Mc Carthy Tetrault

Job description

you will be :

  • Providing input and collaborating with key stakeholders to develop, manage and maintain training strategies, polices and standards.
  • Developing and maintaining e-learning modules, new hire training curriculum and work with HR to schedule and deliver new hire training.
  • Developing and delivering workshops, demo sessions and training programs related to upgrades and new technology.
  • Assisting with maintaining materials posted on the firm’s internal intranet.
  • Reviewing macro requests, discussing with firm-wide training team, providing input to applications team regarding design and testing prior to deployment.
  • Participating in / executing firm-wide and local office testing of upgrades and net new software.
  • Writing and maintaining training documentation and staff manuals.
  • Providing end user support coverage.
  • Troubleshooting issues and working with other IT departments to assist in the resolution.
  • Entering issues into the tracking system and following up on outstanding issues.

As our ideal candidate, you will have :

  • Extensive knowledge of Microsoft Office applications. MOS certification preferred but not required.
  • 6 to 10 years of related experience.
  • Solid knowledge of adult education theories and practices.
  • Development of eLearning strategies and modules.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills including ability to correspond with lawyers and staff.
  • Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques including the ability to create end user documentation.
  • Willingness to learn new software applications, operating systems and hardware.
  • Some travel may be required.

As a member of the McCarthy team, you will have access to :

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
  • 1 hour ago