Job description
Leasing and Administrative Duties
- Encourage appointments or viewings with all prospective resident callers
- Answer all phone calls and email inquiries providing leasing information as outlined in Realstar’s policies
- Prepare applications and leasing contracts
- Process resident applications and conduct credit, reference, and employment checks
- Coordinate rent receipts and the preparation of bank deposits
- Ensure positive resident relations; write notices to residents
- Proof, scan and file documents
- Use computer and Yardi software system to record various transactions as required
- Will conduct market surveys
Customer Service Responsibilities
- Greeting and interacting with residents and prospective residents in a customer friendly and professional manner
- Prompt response to resident issues and service requests (within 24 hours)
- Assist with resident events ( Holiday parties, summer barbeques)
- Recognition of residents’ unique requirements
Skill Set Required
- Strong administration and organization skills
- Exceptional customer service skills
- Computer and emailing skills
- Positive attitude towards learning and training
- Well-developed verbal communication skills
- Ability to display a professional / presentable appearance / attire
- Experience with leasing apartments or selling condominiums an asset
- Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities
- Fluent in speaking, reading and writing in French & English (required)
INDHP
1 hour ago
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