E-Commerce and Content Specialist, Civil

Description du poste

As a member of the Aftermarket growth organization, the candidate will be:

• Leading the charge in converting our customers from the email platform and e-catalogue to the SimHub Store. This also means a transition from a more passive role as a processor of quotation requests and quotes to a more proactive role of recommending parts for the customer
• Support team on Spares orders: planning, deadlines, manages and/or supports the lead-time, the cost, selling prices, and timely delivery to the customer
• Provide pricing/quotations to customer related to Spares
• Develops schedules according to requirements and in concert with standard planning practices
• Receives, from Customers/GL priorities and ensures planning is aligned with priorities
• Communicates regularly with customers and key personnel (internal and external to customer service) to obtain critical information to support customer requirements and needs
• Expecting to be an ambassador for the platform both internally within CAE and outside of CAE
• Build the content to go on the platform (parts, banners, terms and conditions, terms of sales, menus, coupons, collections, etc.)
• Must be able to troubleshoot any issues encountered and bring them to a close. This requires an analytical mind and problem-solving skills. The business’ needs on the platform will evolve and the candidate must be able to process the requests and find a solution to achieve the goals set for the platform.

Responsabilités clés

• Bring sales to the store allowing the Aftermarket team to meet sales target
• Build content on the platform-support evolving needs, clear roadblocks, maintain healthy catalogue of parts on the platform
• Ensure Ecommerce experience is best by aligning entire organization (GSS, Shipping, team tasked with processing orders). This applies to Request for Quotation (RFQ’s) as well as to orders
• Build and continuously evolve SIPOCS in QMS to define SimHub Store processes
• Speed up execution and reduce manual tasks. Support dashboards team in defining clear requirements to achieve that goal. This will be measured
• Kill Spares RFQ Inbox over a 12-month span and continuously work to reduce requests for quotes by customers regardless of point of entry
• Support team on Spares orders: planning, deadlines, manages and/or supports the lead-time, the cost, selling prices, and timely delivery to the customer

Qualifications minimales

• Bachelors degree
• 3-5 years of job related experience
• Good knowledge of Excel

Qualifications préférées

• Proficiency with Oracle suite
• Proficiency with Vtex
• Proficiency with Salesforce
• Customer-client focus
• Process oriented and good organizational skills
• Ability to manage priorities and multi-task
• Team player
• Bilingual French-English
• Able to work in fast-paced and dynamic environment
• Understanding of the SimHub Store dependencies
• Knowledge of Power BI and databases

Avantages

• Group Insurance
• Telemedicine Employee and Family Assistance Program
• Employee Stock Purchase Plan
• Group RRSP
• CAE Pension Plan/Defined Benefit Plan
• Sabbatical Leave
• Flex Time
• Enhanced Parental Leave

Informations complémentaires

#LI-IT1

À propos de CAE

Type de poste

Regular

Égalité des chances et aménagements

Confidentialité des données