Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Must Have Skills: - At least 5 years of experience in a call center (help desk) in the telecommunications industry. - Proven ability to manage and coordinate multiple client projects simultaneously. - ITIL certification is a plus. - A criminal background check and a certificate of good professional conduct are required. - Bilingual in French and English. Typical day to day in this role: - Responsible for providing user support and maintenance for agreed upon IT service levels. - Identify technical issues, respond to support calls from business units, and managing incidents from inception to resolution. - Monitor applications, systems and escalate issues as required Work hours - 24/7 operations. - Availability to work at any time, including weekdays and weekends (37.5 hours per week). - Our Telecom client is currently seeking staff for night and weekend shifts. Work Arrangement - Hybrid model, with a mandatory two-day-a-week presence in the office - This arrangement is subject to change based on operational needs.
