IT Queue Manager

IT Queue Manager

Remote type: The work arrangement for the position is hybrid.

Locations: Montréal

Time type: Full time

Posted on: Posted 7 Days Ago

Job requisition ID: R2514148

Description

The main role of the Capital Markets IT Department is to support the IT ecosystem for Desjardins Group’s capital markets business sector. We ensure the ongoing operation of IT systems related to this sector’s operations, assist business partners with strategic technology development decisions, and help upgrade Desjardins Group’s IT systems. Given the criticality level of the systems in use—which our team is responsible for—we need to be forward-thinking, put in place the best development methods, and rely on cutting-edge technology. If you’re looking for this type of environment, you’ve come to the right place. The person in this role will mainly ensure that things are running smoothly and that necessary support is provided for our application portfolio in non-production areas. This will allow our agile squads to use these environments and complete the necessary rollouts and tests before the production releases.

Responsibilities

• Respond to incidents: You’re responsible for end-to-end IT incident management, from initial notification to final resolution. You must respond quickly and effectively to minimize the impact on end-users and to maintain system availability.
• Coordinate technical teams: You must coordinate technical teams to respond to incidents in a timely and effective manner. This can include internal or external teams.
• Assess incidents: You’re responsible for assessing incidents (with help from the ARC) to determine the impact on end-users and systems. You must also help identify root causes and trends to prevent future incidents.
• Manage communication: You’re responsible for communicating with collaborators, including end-users, technical teams, managers, and clients. You must provide regular updates on the status of incidents and manage collaborator expectations.
• Improve processes: You must work closely with technical teams to improve processes and incident management procedures. This may include identifying new tools and technologies, training teams, and optimizing existing processes.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients
• Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-11-12

Remote type: The work arrangement for the position is hybrid.

Locations: 2 Locations

Time type: Full time

Posted on: Posted 8 Days Ago

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

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