Welcoming Agent (S-2425-0930)
Cree Board of Health and Social Services of James Bay (CBHSSJB)
Montreal
Offre publiée le 2024-10-19
SUMMARY OF THE POSITION
Person who, without having a diploma as a Community Worker or a Social Assistance Technician and within the limits of her/his skills and training, does work that is similar in nature and related to that of a Community Worker or a Social Assistance Technician.
SPECIFIC FUNCTIONS
Reporting to the Coordinator of Administrative Services at the CMC, the Welcoming Agent supports all new employees before, upon arrival and in the first 6 months of their start date as a CBHSSJB employee in the community.
The welcoming agent will be in charge of the conception, development and implementation of a cohesive and complete community-based welcoming and onboarding program for new CBHSSJB employees.
Before the arrival in the community :
- Contact the new employees to provide information on the Welcoming Agent mandate;
- Discuss with newly hired employees to provide basic information prior to the first travel in Eeyou Istchee by explaining :
- What life is like in Eeyou Istchee;
- What to bring on their first trip (food, clothing, other essentials on the first trip);
- How the move to the community works (MRD, steps to follow);
- How does the CBHSSJB operate regarding the functioning of the transits/houses (and rules);
- Ensuring the new employees have a designated transit/house upon arrival;
- Answer all other questions the new employees may have.
Upon arrival in the community :
- Pick up key for the transit/house of the new employees;
- Meet and greet the new employees at the designated point of arrival in the community;
- Bring the new employees to their designated transit/house and help them unpack;
Organize a short community tour to point out the important locations, such as CBHSSJB buildings, grocery store, schools, sports complex, etc.
On the first day of work :
- Plan a meeting with the immediate manager to "meet and greet";
- Plan a visit of the workplace(s) and other buildings of the organization;
- Introduce employees to other employees of the team and community resources available to support them like :
- Medical emergency contact persons in the community;
- Police department;
- Person in charge of transits or accommodation in the community in case of urgent problem in the dwelling;
- Provide new employees with CBHSSJB welcoming package;
- Answer all other questions the new employees may have.
During the first month :
Ensure the social, cultural and territorial welcoming of all new employees in the community by :
- Organizing meetings or social activities such as hiking, biking, canoeing, movies, participation in community events, etc. so that new employees can create a support system (e.g., every Saturday);
- Organizing and participating in cultural initiation sessions, in partnership with Nishiiyuu and local community resources;
- For the first week, plan quick daily check-ins with the new employees;
- For the next weeks of the first month, plan weekly check-ins to ensure the onboarding is going well and inform the new employees of the upcoming activities and community events;
After the first month :
- Conduct individual post-hiring debrief sessions with the new employees to support the continuous improvement of the welcoming agent initiative;
- Plan monthly check-ins with the new employees for the first year;
Additional Responsibilities
- Identify and communicate information to all CBHSSJB employees about community events, workshops and trainings that employees can attend during the week, evenings and the weekends.
- Accompany new employees to events to make sure they feel welcome to join community events.
- Purchase, ensure maintenance and implement a renting system for recreational equipment that will be put at the disposition of CBHSSJB staff such as bicycles, canoe, kayak, snowshoes, cross country skis, etc.
- Assist the management team in the planning of events for the staff (e.g., Christmas party, picnics, BBQ, appreciation staff days).
- Collaborate with Nishiiyuu to give the historical context.
REQUIREMENTS
Education :
High school diploma.
Knowledge and Abilities :
- Knowledge of Cree culture and social/health issues in Eeyou Istchee;
- Ability to communicate with people, to run interviews and to establish and maintain a "helping relationship with new employees";
- Reading and comprehension proficiency;
- Initiative, dynamism and sense of responsibility;
- Must show initiative, be dynamic, exhibit responsibility and professionalism;
- Ability in the identification and analysis of the clientele needs;
- Demonstrated experience in adapting and implementing activities for the clients;
- Ability to work in collaboration with all colleagues;
- Possess leadership skills in working with individuals and groups;
- Excellent communication skills, both written and oral;
- Excellent client-facing skills;
- Solid organizational skills including attention to detail and multitasking skills;
- Strong working knowledge of Microsoft Office, Outlook, TEAMS.
LANGUAGE
Fluency in Cree and English; Fluency in French is an asset.
OTHER
- Selected applicants may be asked to successfully complete a skills assessment that will evaluate their reading and comprehension proficiency and also their computer competencies.
- Must be willing to work outside regular working hours to attend community activities with new employees.
- Must have a valid driver's license.
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