Incident Management Analyst


Offre publiée le 2024-06-28


Job Description

Incident Management Analyst

Location : Montreal, QB - Hybrid 3 days a week (Mondays - Wednesdays)

Contact Duration : 6 months

We at Raise are hiring an Incident Management Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.

Summary :

We are seeking a highly skilled and experienced Microsoft Dynamics 365 Administrator / Power platform specialist with knowledge of Azure services to join our team.

As a Support specialist, you will be responsible for the configuration, maintenance, and support of our Dynamics 365 environments.

You will be in a user facing role and will be required to collaborate often with internal development teams & Microsoft support to ensure a smooth user experience on the Sales & Marketing D365 products.

Responsibilities :

  • Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management.
  • Design, develop, implement, and maintain solutions using Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.
  • Administer & configure Sales & Marketing products of Dynamics 365
  • Proactively monitor our ServiceNow incident queue for Dynamics 365 specific tasks, take ownership and provide timely support to end users as per our defined SLAs.
  • Route enhancements & bugs to internal development team or Microsoft as per our standard processes
  • Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.
  • Collaborate with business stakeholders to understand user requests & issues in detail and work with internal development team as required.
  • Develop and maintain workflows, business rules, and customizations to enhance system functionality and automate business processes.
  • Monitor system health / performance, troubleshoot issues, and provide timely resolution to ensure system availability and reliability.
  • Conduct data audits and ensure data integrity within the Dynamics 365 environment.
  • Provide end-user training when required and create comprehensive documentation to promote effective utilization of Dynamics 365.
  • Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.
  • Regularly monitor existing integrations between Dynamics 365 and other business systems / applications. Report on failures, troubleshoot and pinpoint the root cause.
  • Assist in the planning and execution of system upgrades, patches, and enhancements.
  • Maintain system documentation, including system configurations, customizations, and user guides.

Qualifications :

  • Bachelor’s degree in computer science, Information technology or a related field.
  • Proven experience of at least 5 years as a Microsoft Dynamics 365 or Microsoft power platform administrator or a similar role.
  • Proven work experience on Sales & Marketing products of Dynamics 365
  • Strong knowledge of Microsoft Dynamics 365 platform, including configuration, customization, and security management.
  • Experienced on system integration and data migration within Dynamics 365.
  • Competent in troubleshooting and resolving technical issues on Dynamics 365.
  • Strong knowledge of Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.
  • Strong knowledge of Microsoft Azure services, including Azure App Service, Azure Functions, Azure Logic Apps, Azure Data Factory, and Azure SQL Database.
  • Familiarity with Azure Data Lake Storage, Azure Databricks, and Azure Synapse Analytics for big data and analytics solutions.
  • Familiarity with Azure DevOps for CI / CD pipelines and version control.
  • Proficiency in scripting languages such as PowerShell or Azure CLI for automation and deployment.
  • Understanding of Azure security and compliance best practices.
  • Knowledge of Azure Active Directory and Azure AD B2C for identity and access management.
  • Experience with Azure monitoring and diagnostics tools, such as Azure Monitor and Azure Application Insights.
  • Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Microsoft Dynamics 365 certifications are highly desirable. Especially Sales, Marketing & Power platform related certifications or Microsoft Azure certifications, such as Azure Administrator Associate.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work.

When you apply, you’ll get more than just a chance at a great job you’ll become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply, however, only those selected for an interview will be contacted.

If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or


24 days ago