Administration Officer


Offre publiée le 2024-06-26


Requisition ID : #

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Contributes to the overall success of the Admin department of Scotia Dealer Advantage in ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


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Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

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Manages all required administrative documentation related to recently authorized loan applications and current customer accounts by :

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  • Obtaining and processing initial and changed banking related information for customer loan payments in the Business Line’s core contract and other systems.
  • Responding to any collections or non-collections activities that arise based on both departmental needs and management requests.

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Accurately process, as per documented procedures, all forms of correspondence, including, but not limited to, emails, fax, regular / returned mail, worklist through workflow, internal courier mail and manual letter preparation.

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Completes all credit, loan payout and legal documentation information while conforming to Bank policies and procedures by :

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  • Providing updated credit related information on customers with external credit reporting agencies.
  • Calculating loan payouts and coordinating loan payout paperwork including required updates to the Business Line’s contract management system.

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Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

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  • Actively pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.
  • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment;

communicating vison / values / business strategy and managing succession and development planning for the team.


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  • Post-secondary education (college or university) considered an asset.
  • Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet.
  • An understanding of basic business math and accounting principles.
  • Strong organizational skills and demonstrated effective time management

Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence. Hours of work may include shift work or spilt shits to ensure adequate customer support.
  • Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Location(s) : Canada : Ontario : Hamilton Canada : Quebec : Anjou

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank;

however, only those candidates who are selected for an interview will be contacted.


1 day ago