Technical Support Executive

Montreal

Offre publiée le 2024-06-23

Atlantis IT Group

AS400 Support Executive with BILINGUAL (FRENCH & ENGLISH)MONTREAL & MIRABEL, QUEBECRole Description :

  • Diagnosis and Resolution
  • Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident
  • Cooperate with client group for investigation diagnosis and analysis of L3 application incident
  • Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
  • Documenting and Reporting
  • For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L3 support team needs to provide updated reports to client by sending an e-mail at least once every 60 minutes
  • For each incident received in Incident / Change / Problem Management the Support team will update Incident / Change / Problem Management with detailed description of the L3 application incident resolution achieved for the same incident.

Competencies : AS400 SYNON, Language Skills : FrenchExperience (Years) : 4-6Essential Skills : Candidate should have at least 4-6 years of hands-on experience in AS400 .

He should be able to communicate fluently in both English and French essentially .Desirable Skills :

  • Experience on AS400 programming- RPGLE, RPG, SQL, CL, CLLE
  • Understand of Batch processing
  • Exposer to Debug, ROBORT SCHEDULER
  • Free Format SQL programming
  • Providing production support and development to applications running in batch and handling job abends
  • Good to have knowledge on Service now, Wealth Management Experience
  • 1 day ago