Service desk Agents

Montreal

Offre publiée le 2024-06-22

Kyndryl

Looking for Bilingual (French & English) Service Desk Agents : To work on site at offices in Montreal1 year contractIntermediate Service Desk Agent Requirements 3 years’ experience providing Information Technology technical support services in client operating systems, networks operating software or commercial-off the-shelf (COTS) office products.

Technical support can include such as password resets, hardware issues related to damaged Peripherals, software related issues such as non-responding applications, identification of security incidents such as viruses and malware-3 years’ experience working with an enterprise class IT Service Management tool to open, record, prioritize, match against other tickets in the system , track,, document, assign and close service request l / incident, problem and change tickets-3 years’ experience working with an Automatic Call Distribution telephony system to log in and out, set status, generate reports as requiredJunior Service Desk Agent Requirements 2 year experience or an acceptable combination of education, training, and / or experience providing Information Technology technical support services in client operating systems, networks operating software or commercial-off the-shelf ( COTS ) office products Technical support can include password resets, hardware issues related to damaged Peripherals, software related issues such as non-responding applications, identification of security incidents such as viruses and malware-2 year experience OR an acceptable combination of education, training, and / or experience working with an enterprise class IT Service Management tool to open, record, prioritize, match against other tickets in the system , track,, document, assign and close service Request l / incident, problem and / change tickets-2 year experience working with an Automatic Call Distribution telephony system to log in and out, set status, generate reports as required

15 hours ago