As400 Support Analyst and Developer

Montreal

Offre publiée le 2024-06-22

Apptoza Inc.

As400 Support Analyst and Developer : SkillsRequired :

  • Experience on AS400 programming- RPGLE, RPG, SQL, CL, CLLE
  • Understand of Batch processing
  • Exposer to Debug, ROBORT SCHEDULER
  • Free Format SQL programming
  • Providing production support and development to applications running in batchand handling job abends
  • Good to have knowledge on Service now, Wealth Management ExperienceRoles & Responsibilities :
  • Diagnosis and Resolution
  • Acknowledge receipt and start to investigate, diagnose, and analyze the L3application incident
  • Cooperate with client group for investigation diagnosis and analysis of L3application incident
  • Provide temporary solution or a permanent solution to the incident whicheliminates the root cause of the incident
  • Documenting and Reporting
  • For a Priority 1 or Priority 2 Incident, following receipt of incident, tillthe resolution of that incident. The L3 support team needs to provide updatedreports to client by sending an e-mail at least once every 60 minutes
  • For each incident received in Incident / Change / Problem Management the Supportteam will update Incident / Change / Problem Management with detailed descriptionof the L3 application incident resolution achieved for the same incident.
  • 3 days ago