IT technical support analyst

Montreal

Offre publiée le 2024-06-19

Fed IT

Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.

I work on two types of recruitment : temporary and permanent. All our consultants are IT experts who speak your language and work in your environment.

We cover the IT, development, business intelligence and infrastructure professions. Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.

I work on two types of recruitment : temporary and permanent. All our consultants are IT experts who speak your language and work in your environment.

We cover the IT, development, business intelligence and infrastructure professions. I'm currently looking for a 1-2 Support Technician for my client located south of the island of Montreal.

This is a permanent, on-site position. The Technical Support Analyst is the first point of contact with company employees who need technical assistance.

He must be able to diagnose, resolve and document level 1-2 incidents. Responsibilities

  • Answer and resolve technical calls from all divisions in French and English.
  • Provide technical support to company employees who are having difficulty with hardware and applications.
  • Need to travel to support the various sites of the company in the Montreal area and on the South Shore
  • Monitor, resolve and document assigned service calls.
  • Ensure the installation and configuration of workstations as well as any other equipment under the responsibility of IT.
  • Provide assistance to different groups in the IT department. Required skills
  • Demonstrate rigor, structure and autonomy
  • Good communicator with a lot of interpersonal skills
  • Excellent oral and written communication skills
  • Proven sense of customer service
  • Able to manage priorities well
  • Excellent troubleshooting and problem-solving skills
  • Likes to take up challenges
  • Able to work alone or in a team
  • Be a responsible and committed Requirements
  • DEC, DEP or AEC recognized in computer science
  • Bilingualism (French and English)
  • Have a vehicle and hold a valid driver's license Experience required
  • Have 3 to 5 years of relevant experience as an IT technician or in a similar position.
  • Good knowledge of corporate networks (LAN / WAN / VLAN).
  • Familiarity with TCP / IP and other network protocols.
  • Windows 10 (Pro / IoT), Windows Server 2012 / 2016 / 2019 operating systems.
  • Good knowledge of Active Directory concerning structure, user management, security groups.
  • Good knowledge of the functioning of permissions and shares of network files / folders.
  • Corporate messaging and collaboration software (Microsoft 365, Office Suite, SharePoint, Teams).
  • Comfortable to use a request system (Ticket).
  • 6 hours ago