High Touch Engineer (Bilingual)


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High Touch Engineer (Bilingual)Location : Montreal (Hybrid - up to 40% on site)Length : 12+ monthsHigh Touch Engineer (Bilingual) Requirements : Bilingual (English, French)5+ yrs of Networking ExperienceInterested in moving into more operations / incident rolesExperience working with customer's on their diverse / complex networks & providing technical guidanceExtensive Cisco Troubleshooting ExperienceExpertise with 1 or more of the following domains : Routing / Switching, ACI, Data Center, SDA / DNAC, Data CenterStrong external customer / Client Facing experience & relationship building skillsHigh Touch Engineer (Bilingual) Responsibilities : Act as the first line of defense for any customer network issuesEscalation to high level network engineer teamsTake on some operations management duties in addition to hands on network dutiesProviding incident management (following ITIL practices), project management, process management, tracking & analyzing customer trends, driving improvements and ensuring excellence at every phase

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