Contract Management Advisor


Offre publiée le 2024-06-15


Position Description :

CGI - Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management.

We are proud of our privileged relationships with customers; their satisfaction rate is also very high.

Every day our members help thousands of clients with payroll for their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with more than professionals and more than 55, clients!

We are looking for a reliable and motivated person. Are you ready to play a decisive role?

We are ready for you :

  • Keep learning : we offer comprehensive and ongoing paid payroll training in Canada
  • Work-family balance : a flexible weekday schedule
  • Work environment recognized as one of the best in Canada (Best Workplaces certification)
  • Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for your employment-related studies
  • Career development supported by a professional development plan
  • Access to the share purchase plan, profit sharing plan from the first day
  • Social benefits that adapt to your needs : flexible insurance plan, telemedicine, and much more!

Your future duties and responsibilities :

During a typical day, you will accomplish the following tasks :

  • Analyze each request received from existing customers for modification or addition of service contract within established deadlines.
  • Follow the procedure according to requests (e.g. addition of company, change of owner, change of company name, accounting agreements, etc.).
  • Collect the necessary information from customers.
  • Creation of contracts in our internal system.
  • Make modifications to the different systems according to requests.
  • Make sure to document each request in our CRM.

Required qualifications to be successful in this role :

  • Diploma of college studies (DEC) in administration or any other combination of studies and relevant or equivalent experience
  • A minimum of four years of experience in the payroll field
  • Experience in customer service
  • Experience in needs analysis
  • ACP certification (an asset)
  • Concern for customer service
  • Ability to work under pressure and meet deadlines
  • Spirit of analysis, synthesis and planning
  • Good management of priorities and time
  • Good knowledge of our internal systems and applications (Opera, SAO, CRM, after-sales service, etc.)
  • Teamwork skills and communication skills
  • Ability to work with Microsoft MD Office tools
  • Ability to express yourself both in French and English fluently (written and spoken).

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills :

  • Analytical Thinking
  • Customer Service & Support
  • 29 days ago