Senior Specialist, IT Network


Offre publiée le 2024-05-20

Air Canada


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.

Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada's global network is evolving and adapting to technology changes which include the adoption of Cloud based services, continual enhancement of existing technologies and driving value for strategic investments.

This position within the Air Canada Network Services is responsible for the architectural development, implementation and oversite of network solutions, network technology strategies and the annual update of the roadmap.

This role requires a clear and concise communication with the Air Canada IT and business unit teams as well as our various service providers to ensure solutions address all requirements, align with strategic directions and technology roadmap.

The candidate will possess strong leadership and communication skills to be able to simplify complex challenges, evaluate options and present recommended solutions to various stakeholders.

This position will be reporting to the Manager, Network Solutions.

Functional Accountabilities

  • Responsible to provide the strategic technology or services direction across functional areas, including matters related to specialized or niche technologies.
  • Collaborate with peers and team to achieve and maintain the IT strategic plan.
  • Ensure network solutions and services are in alignment with Air Canada's business goals and objectives.
  • Develop and plan strategy, policy and service delivery framework for the Air Canada Network and services while working to continuously improve technology development processes.
  • Develop and establish standards for network infrastructure, ensuring their performance, maintainability, security, availability, scalability and operation.
  • Support the problem, defect, and incident management processes for seamless operations of Network Infrastructure and Cloud platforms.
  • Collaborate with peers and other teams such as Network Security in delivering evidence of compliance to audit requests.
  • Liaison with key partner vendor's to support the responsible delivery of services and support in the respective Network Infrastructure areas.
  • Responsible for providing technical direction necessary to design, develop, implement, debug, document and support Air Canada's technology systems.
  • Analyze solution requirements to develop and test the functional and / or technical design of a solution and serve as a liaison and subject matter expert on technology matters.
  • Participate in all Scrum time boxed activities and ceremonies.
  • Driving technical feasibility assessments of proposed solutions based on current technology constraints.
  • Keep abreast with latest technology initiatives, implementations and capabilities related to the Air Canada environment and research emerging technology trends.
  • Manage all cycles of development and testing, including, planning, architecture, implementation, QA, and operations; work to continuously improve solution development processes.
  • Define and enforce standards for quality, maintainability, scalability, availability, and security.
  • Lead business planning, product roadmaps, and business strategy discussions. Collaborate with management and stakeholders to define priorities for features and releases.


  • A relevant University degree / technical certification, and / or relevant experience commensurate to the role.
  • 13-15 years of IT technology, operations, people leadership and strategy experience in a large company.
  • Expert knowledge in at least two network technology areas :
  • Datacenter and Campus Networks
  • WiFi
  • Voice over IP
  • Next Generation Firewall
  • Load Balancing
  • Wide Area Network
  • Knowledge of current network technologies and trends.
  • Ability to communicate technical concepts in a non-technical manner.
  • Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
  • Demonstrates openness and willingness to adapt to different and new ways of doing things.
  • Takes responsibility for the results and actively participates in the future direction of the organization.
  • Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships.
  • Capable of solving complex problems by using a logical, systematic, and sequential approach
  • Flexibility and willingness to work extended hours, when required.
  • Linguistics competencies; proficiency in English both verbal and written.

Conditions of Employment :

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits / visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

13 hours ago