IT Support Technician


Offre publiée le 2024-03-29


Solving the most complex talent management and HR systems challenges is what we do best! But above all, we are passionate about people .

We constantly push our boundaries while maintaining our people-first culture.

We’re extraordinarily proud to be recognized as a top talent team in our industry and have won the Great Place to Work in tech for many years.

You will be responsible to provide IT support via our ticketing system, diagnose, troubleshoot, and resolve IT issues for our internal teams.

Additionally, you will work with the team to manage our current IT infrastructure.

Key responsibilities :

  • Provide IT support related to computer systems, hardware, software and networking
  • Prepare and configure computers, peripherals, telephones and other computer equipment
  • Perform installation, update and maintenance of software
  • Diagnose and solve technical problems of users
  • Manage user access and security
  • Perform diagnosis of network systems
  • Document incidents, support / service requests and follow-up in the ticketing system
  • Maintain inventory of computer equipment.

Skills Required

  • College degree in Computer Science
  • Knowledge of Microsoft platforms - Windows Server 2016 and 2019
  • Able to work with very little supervision
  • Available to work on site 3 days per week
  • Our employees are located both in Quebec and outside Quebec, so you may be required to work in both French and English to support them.

Still hesitant? Below are a few additional reasons to convince you :

WORK ON YOUR OWN TERMS : We believe that work should adapt to fit our life, not the other way around. Whether you prefer working from the comfort of your home, our office, or even while exploring the world, the choice is yours.

We even offer a yearly allocation to ensure you have everything you need for a comfortable remote setup.

UNLEASH YOUR FREEDOM : We are firm believers in the power of flexibility to amplify your professional achievements and personal fulfillment.

That’s why we provide a diverse array of flexible options meticulously tailored to accommodate your individual needs and preferences.

JOIN A TEAM THAT TRULY CARES : Our people embody a genuine spirit of care and support. Its remarkable to witness their unwavering commitment to help one another.

They support each other with genuine empathy, offering a lending hand and understanding whenever needed.

Join us in fostering a world where everyone feels seen, heard, and valued.

6 hours ago