Senior Consultant, Communication


Offre publiée le 2024-03-28


TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The TELUS Health Communication Solutions team is responsible for advising clients on all aspects of communication and change management related to health, pension, and benefits programs (pension and savings plans, benefits and wellness programs, compensation, absence and disability management, and employee assistance programs).

We are looking for an experienced communications consultant who can own client engagements and help build our growing practice.

You’ll be primarily responsible for pension and benefits communication, including developing and executing our growth plans.

With the support of your colleagues, you will be expected to secure new projects, create client communication strategies, develop content, and fulfill other agreed upon client commitments.

You will be based out of Canada but will be supporting some of the globe's leading companies and working with senior decision makers in human resources to execute on the communication strategies you help develop.

It’s challenging, meaningful and fast-paced work. It’s also incredibly rewarding. Each new project is a fantastic opportunity for growth and for celebration when it wraps up!

This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area.

Responsibilities include :

  • Work with our internal stakeholders to proactively identify client communication opportunities. You must feel comfortable taking initiative and demonstrating a growth mindset
  • Implement communication strategies for multiple target audiences using various media
  • Research and develop communication materials for various audiences, including, but not limited to, reports, newsletters, booklets, infographics, posters, videos, presentations, and microsites
  • Provide consulting advice and subject-matter expertise to clients related to the communication of pension, benefits, health, and total rewards programs
  • Attend and facilitate client meetings / calls
  • Evaluate / measure effectiveness of communication strategies and deliverables
  • Develop and enhance processes for serving communication solutions to clients
  • Serve as primary resource for securing and coordinating supporting services, such as design and translation
  • Develop accurate budgets and realistic project timelines to ensure successful completion of projects and adequate financial management
  • Performs other tasks and special projects, as required


  • Comfort in a remote work environment
  • University degree in communication, journalism, public relations or similar
  • Graduate studies in writing / communication an asset
  • Minimum 5+ years’ experience working in communication
  • Experience communicating pension and benefits programs
  • Experience with health communications as asset
  • Experience in a consulting firm and / or agency an asset
  • Strong ability to translate complex concepts into simple, engaging communication content
  • Superior project management, research and presentation skills
  • Exceptional customer focus and strong business acumen
  • Excellent problem solving and analytical skills
  • Ability to manage multiple tasks while ensuring attention to detail
  • Excellent organizational skills, flexibility, ability to work both independently and in a team setting
  • Superior Microsoft Office skills, in particular Word and PowerPoint presentation design skills

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

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