IT Specialist

Montreal

Offre publiée le 2024-03-24

Local Logic

Job Description

Job Description

Our Mission

Local Logic is digitizing the built world to make it universally understandable and actionable for consumers, investors, developers, and governments with the ambition of helping build cities that are more sustainable and equitable for the people who live in them.

To achieve that dream, we’ve built a digital twin of cities, quantifying the built world using data and AI to interpret the $217T real estate market throughout the US and Canada.

We started our journey at McGill University’s urban planning department, where we came to see that cities were being developed in all kinds of unsustainable ways.

Why were sprawling suburbs still being built, when doing so would increase pollution and inequality? Why were new business parks being built far from mass transit, when doing so would make traffic congestion skyrocket?

Why was social housing being built in places that would exacerbate social problems rather than improve them?

It became clear to us why : cities are incredibly difficult to understand. However, we realized that with recent advances in data science, all the complexity of cities could be made simple enough for anyone to understand.

And that understanding would be essential to making the sustainable, equitable, and prosperous cities that we so desperately need.

Today, Local Logic delivers sophisticated location insights through webtools, APIs, one-click reports and a data analytics platform.

Our insights are powered by billions of data points we’ve generated that describe all aspects of cities from the distance to the nearest bus stop, the quietness on the street, to the most recent trends in the housing market and more.

We’re a remote-enabled company, with half our employees in Montreal and half spread across NA (mostly in Canada). This role is key to supporting that model, therefore the expectation is that the IT Specialist will ideally be present in the office at least 2 days per week.

As IT Specialist reporting to the Head of Engineering, your responsibilities will include :

  • Operate the IT HelpDesk to provide timely and effective technical support to end-users for all hardware and software issues.
  • Manage enterprise SaaS applications including Google Workspace, Slack, Atlassian, Salesforce, etc with oversight over R&D tooling from an IT perspective.
  • Ensure secure provisioning, procurement, and business continuity across all of Local Logic’s SaaS applications.
  • Maintain inventories, provision, and update company-managed user laptops.
  • Manage A / V equipment, wi-fi, printers, and other on-premise services.
  • Oversee, refine, and document workflows and IT processes, such as employee onboarding, offboarding and access requests.
  • Review security, safety, and compliance aspects of IT Operations.
  • Regularly review enterprise applications spend (licenses, usage, etc) versus budget.

Additionally, the IT Specialist will have the opportunity to work directly with our Engineering and Customer Support (CS) departments to :

  • Assist in quality assessment (i.e. testing & analysis) for major product & feature releases.
  • Provide level 3 (technical) support to our front-line support staff for our customer-facing products.
  • Assist our CS team in supporting our customer base during peak periods.
  • Contribute content to internal CS knowledge bases.

Key requirements :

  • 1+ years experience as an IT technician or system administrator in a cloud-native software company.
  • Experience managing Mac & Windows laptops (software & hardware).
  • Experience as an administrator of Google Workspace.
  • Excellent interpersonal and communication skills (spoken and written).
  • Autonomous, organized, service-oriented with a demonstrated ability & passion to learn.

Assets :

  • Experience in Customer Support in any setting.
  • Experience as a QA Analyst in a software company.
  • Experience with Slack, Salesforce, Zendesk, Rippling, Atlassian, AWS, Zoom, Tableau

Why Should You Work Here?

At Local Logic, you have an amazing opportunity to be an early team member of an expanding Series B backed startup. We are focused on understanding the world and its cities to predict the future and make the real estate market more transparent.

We are a people-first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem-solve on a daily basis.

You will have access to benefits such as :

  • Comprehensive health insurance on us
  • A health platform (telemedicine, Employee and Family Assistance Program (EFAP), mental health and stress management assistance) (*for Canadians only)
  • Stock options
  • Unlimited vacation
  • Intentional Fridays
  • Health and benefit allowance per year
  • Initial WFH allowance
  • Bike sharing membership on us
  • A cool office in the heart of Montreal

To support our company's value of being growth-oriented, employees are given a $1500 annual professional development credit.

Our Commitment to Diversity & Inclusion

We’re aiming to build a diverse team and inclusive company culture. We are an equal opportunity employer (EOE) and do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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