Role and Responsibilities

This position is exclusively open to Cegep students

Internship date : (TBD) to August 23rd 2024

CAE’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.

Here are few reasons why folks love working at CAE!

Meaningful work that drives professional development

Ability to enter and grow within the technology industry

Work in a collaborative environment

Be part of a high-performance team

Your mission

As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.

Your Role & Main Responsibilities

Be an active contributor to the employee experience :

Performs a variety of actions of computer hardware, software and peripherals to meet user requirements : deployment, installation, support, move, add, change & disposal.

Provides support to other CAE offices.

Support the Training classrooms

Be contributor to elevate the IT services :

Takes effective action to provide timely resolution of computer related problems.

May participate in internal / departmental project initiatives which may involve multiple IT / User groups.

Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.

Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.

Perform preventive maintenance of IT equipment & peripherals.

Provides incidents status updates to direct leader.

Be an inspirational and motivational colleague

Share knowledge with the team members

Contribute to the collaborative and stimulating work environment

Be a change agent & Agile mindset promoter

Be connected to the industry to know tendencies and suggest innovative ideas

Your Qualifications

3-5 years in an IT end user support environment.

Be motivated by offering great customer experience

Act as a team player

Ability to adapt to changes easily

Be a good communicator in French and English

Excellent knowledge and troubleshooting of computer operating systems, office applications, MAC OS, VPN software and Anti-Virus.

Strong knowledge and troubleshooting of computer hardware, mobile devices, tablets and related peripherals.

Strong ability to learn and support different corporate applications and various service desk / account administration activities.

Understanding of ITIL processes is important.

Position Type

Student (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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