Change Integration Support Specialist


Il n'est plus possible de postuler
à cette offre d'emploi

Sun Life

Job Description

The Change Integration Support Specialist reporting to the Manager, Business Integration acts as a product subject matter expert, supporting business partner onboarding, inquiries, development and testing of products and services offered by Canadian Document Services (CDS).


  • Collaborate with business partners, Suppliers and Change Integration Specialists, supporting new or changes to CDS products and services
  • Adhere to predefined Business Integration processes
  • Participate as a Subject Matter Expert in various integrations, including the development of new technologies.
  • Support the onboarding activities and training of internal stakeholders on products offered by CDS
  • Create and maintain required process and service documentation
  • Develop and maintain strong partnerships, ensuring consistent and clear communication with all internal and external business partners
  • Support, coach, mentor and provide training to new or junior team members
  • Participate in testing to identify defects and issues during service integrations
  • Act as a second tier of support, ensuring resolution of problems by identifying root cause and providing recommendations to improve processes with suppliers, internal business partners and Business Integration team members

Preferred skills

  • Strong communication skills including communicating with stakeholders at multiple organizational levels and with 3rd party suppliers
  • Stellar organizational, communication and interpersonal skills
  • Ability to pivot quickly to changing priorities and manage competing demands while prioritizing with excellence
  • Self-starter with the ability to work independently on tasks, prioritize and work effectively to meet deadlines
  • Ability to function in a highly technological environment and apply technical knowledge to business concerns
  • Ability to apply critical thinking skills to processes, escalations and issue resolution
  • Ability to identify and solve problems independently and collaboratively
  • Detail oriented with the ability to understand how that detail fits into the bigger picture
  • Aptitude and willingness to learn


  • Proficiency with Microsoft tools, including PowerPoint and Excel
  • Experience using Sharepoint and OneNote
  • Previous eSignature experience would be an asset
  • Previous experience with print related activities would be an asset
  • Project experience with agile and waterfall initiatives
  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What’s in it for you?

  • Being a member of the Sun Life family, a group of people united by our Purpose : to help Clients and Employees
  • achieve lifetime financial security and live healthier lives.
  • A caring, supportive, and inclusive culture
  • A collaborative and interactive team environment
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • Wellness programs that support the three pillars of your health mental, physical, and financial
  • 1 hour ago