E-Commerce Customer Service Representative

Laval

Offre publiée le 2024-03-20

Kanner Corporation

Job Description

Job Description

Ecommerce Customer Service Representative Role Overview :

The Ecommerce Customer Service Representative is the front-line position engaging with customers, providing top-notch assistance, resolving issues, managing orders, and ensuring a smooth purchasing experience.

The ideal candidate possesses excellent communication skills, empathy to customers, technical abilities, and a passion for customers’ satisfaction.

This position requires quick learning skills, able to work collaboratively in a team environment to achieve great results and be detail oriented.

Ecommerce Customer Service Representative Job Description :

As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders.

You will need to have exceptional communication skills, fully bilingual (English and French), both written and verbal, and be able to provide solutions to customer inquiries in a timely manner.

In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction.

If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

Responsibilities

  • Respond to customer inquiries and resolve their issues via email, phone, or chat
  • Assist customers with placing orders, tracking shipments, and processing returns.
  • Provide product information and recommendations to customers.
  • Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate complex issues to senior representatives or supervisors.
  • Stay up to date with product knowledge and industry trends to provide excellent customer service.
  • Meet and exceed customer satisfaction goals and performance metrics.
  • Continuously improve customer service processes and procedures

As an Ecommerce Customer Service Representative, your main responsibility is to provide exceptional customer service to ensure customer satisfaction and retention.

You will be responsible for handling customers’ inquiries and complaints through various communication channels. Your goal is to provide prompt and effective solutions to customers’ problems, while representing the company in a positive and professional manner.

Requirements

  • Prior Ecommerce Customer Service experience
  • Excellent phone / email communication skills
  • Ability to handle high volume customer interactions.
  • Strong problem-solving and decision-making abilities
  • Effective time management skills
  • Ability to multitask and prioritize tasks.
  • Detail-oriented and accurate data entry
  • Experience with CRM and ticketing systems
  • Familiarity with Ecommerce platforms and order workflows

Job Types : Full-time, Permanent

Benefits :
  • Dental care
  • Dental care
  • Extended health care
  • Paid time off
  • Schedule :

    • 8 hour shift
    • Monday to Friday

    Education :

    Secondary School (preferred)

    Experience :

    • Customer service : 1 year (minimum)
    • Data entry : 1 year (minimum)

    Language :

    French and English

    Ability to Commute :

    Laval, QC H7P 5Z7 (required)

    Work Location : Hybrid in Laval, QC H7P 5Z7

    Less than 1 hour ago